Your phones stay open when your office is closed.
Forward calls to Orra after hours, on Sundays and festival days, or only when every line is busy. Callers are helped and booked, and your team starts the morning with a WhatsApp summary of every call.
No card, no contract. Your existing numbers stay yours.
How does after-hours call answering work?
After-hours call answering forwards your business number to an answering service when your office is closed or busy. With Orra, calls are answered in one ring by an AI agent in the caller's language, appointments are booked into your system, urgent matters are escalated by your rules, and every call is summarised on WhatsApp. Your existing numbers stay the same.
What Orra does for you.
24×7 and after-hours answering, set up with you and run from your dashboard.
After hours
From closing time to opening time, every caller is answered and helped.
When lines are busy
Overflow calls go to Orra instead of an engaged tone or voicemail.
Sundays and festivals
Diwali, Onam, Pongal or Eid: your front desk never shuts.
Urgent escalation
Emergencies reach your on-call person straight away, with a summary.
Live in a day, yours to control.
Set up with a UK onboarding lead on a 30-minute call, then tested for three days on your real calls.
Choose when to forward
All the time, only after hours, or only when busy. Set it per branch.
Set your escalation rules
Decide what counts as urgent and who gets called, by topic and time.
Let Orra book
Callers book, reschedule or leave a detailed request instead of a voicemail.
Read the morning brief
Every call is summarised on WhatsApp, with a daily round-up.
How it compares.
| Orra after hours | Voicemail | Night staff | |
|---|---|---|---|
| Caller is helped | Yes, immediately | No | Yes |
| Bookings made | Yes | No | Usually |
| Languages | 7 Indian + 30 in total | None | 1 to 3 |
| Festival days | Included | Missed | Extra pay |
| Morning summary | WhatsApp, every call | Listen one by one | Handwritten notes |
Eleanor, in English.
Agents speak everyday, code-mixed language the way callers do, with English translation shown here.
Industries using this.
Professional
One location after hours. Business adds branches and outbound follow-up.
24×7 and after-hours answering, answered.
What does an after-hours answering service cost in India?
Orra plans start at ₹11,999 a month plus GST and include 450 call minutes, which you can use at any hour. There is no extra charge for nights, Sundays or festival days.
Can we forward only when busy?
Yes. Conditional forwarding sends calls to Orra only when your lines are engaged or unanswered, so your staff still take calls first.
What counts as urgent?
You decide. For a hospital it may be chest pain; for a resort, a guest locked out. Orra calls or messages your on-call person immediately.
Do callers hear a recorded message first?
No. Orra answers in one ring with a natural greeting in your business name.
Will we see the calls in the morning?
Yes. Every call is summarised on WhatsApp as it happens, and your dashboard shows the full list with transcripts.