One AI inbox for email, SMS and WhatsApp that flags only what needs you.
An AI inbox gathers every customer message, whether email, SMS, WhatsApp or a phone call summary, into one place and handles the routine ones for you. Orra Desk sorts messages, drafts or sends replies in your tone, matches invoices and flags the few conversations that need your decision.
- Price
- From £49/month (Starter plan)
- Channels
- Email, SMS, WhatsApp, call notes
- Replies
- Drafted or sent, your choice
- Approval
- You decide what Orra sends alone
- Works with
- Gmail, Outlook, WhatsApp Business
- Data
- Stored in the UK and EU under UK GDPR
Live in three steps.
Connect your inboxes
Link your email account, WhatsApp Business and SMS number. Call summaries from Orra Voice arrive automatically.
Set your rules
Choose what Orra can reply to on its own, what it should draft for you, and what it must never touch.
Check what needs you
Each day you see a short list of conversations that need a decision. Everything else is already handled.
What Orra Desk does for you.
Everything in one place
Email, SMS, WhatsApp and call notes in a single timeline per customer.
Replies in your tone
Orra learns how you write and drafts replies that sound like you.
Smart sorting
Bookings, quotes, invoices, complaints and spam are sorted automatically.
Invoice matching
Supplier invoices are matched to orders and filed for your approval.
Review responses
Drafts replies to Google reviews and never posts a reply to a negative review without you.
Daily shortlist
A short list of what actually needs you, instead of a full inbox.
Built for UK small businesses.
How Orra Desk compares.
| Separate apps | Shared inbox tool | Orra Desk | |
|---|---|---|---|
| Email, SMS and WhatsApp together | No | Usually | Yes |
| Drafts replies for you | No | Templates | Yes, in your tone |
| Includes phone call summaries | No | No | Yes, from Orra Voice |
| Sends routine replies itself | No | No | Yes, within your rules |
| Shortlist of what needs you | No | No | Yes, daily |
Orra Desk questions, answered.
What is an AI inbox?
An AI inbox brings all customer messages, including email, SMS, WhatsApp and phone call summaries, into one place and uses AI to sort them, draft replies and handle routine questions. Orra Desk also flags the conversations that need a decision from you.
Will Orra send emails without my permission?
Only if you allow it. You choose which types of message Orra may answer on its own, which it should draft for you to approve, and which it must leave alone.
Which email providers does it work with?
Orra Desk works with Gmail and Google Workspace, Microsoft Outlook and Microsoft 365, and most other email providers that support standard connections.
Can it reply to Google reviews?
Orra drafts replies to Google reviews in your tone. Positive reviews can be answered automatically if you choose, but replies to negative reviews always wait for your approval.
How much does it cost?
Orra Desk is included in every plan, starting with Starter at £49 a month plus VAT. There is a 7-day free trial and no contract.
Is my data safe?
Messages are stored in UK and EU data centres under UK GDPR and are never used to train public AI models. You can disconnect any inbox at any time.
Six roles. One memory.
Every Orra role shares what it knows about your business, so nothing said on the phone gets lost in the inbox.